Privacy policy

Last updated: April 21, 2026

This Privacy Policy describes how PRISM GAME STUDIOS LTD ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.

1. Data Controller

For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is: PRISM GAME STUDIOS LTD Company Number: 16302960

Registered Address: 27 Luke St, London, United Kingdom, England, EC2A 4DS

Email: customerservices@PrismG.shop

Phone: +44 2036338475

2. Personal Information We Collect

We collect information that identifies, relates to, or describes you. This includes:

Contact Information: Name, shipping address, billing address, email address, and phone number.
Payment Information: Payment card details and billing information (processed securely via our payment gateways; we do not store full credit card numbers).
Technical Data: IP address, browser type, device information, and cookies to improve your shopping experience.
Order History: Details of products you have viewed or purchased.

3. How We Use Your Information

We use your data to fulfill our contract with you and for legitimate business interests, including:

Order Fulfillment: Processing payments, arranging shipping, and providing order confirmations.
Customer Support: Responding to inquiries and handling returns or refunds.
Security: Screening orders for potential risk or fraud (in compliance with GMC safety standards).
Compliance: To meet legal and regulatory obligations in the United Kingdom.

4. Sharing Your Information

We only share your information with essential third-party service providers who help us operate our store:

Shopify: Our e-commerce platform provider.
Payment Processors: Such as Stripe or PayPal, to securely process your transactions.
Shipping Partners: To deliver your gaming hardware and accessories to your doorstep.
Legal Authorities: Only when required by law or to protect our rights.

5. Your Rights (UK & EEA)

Under the UK GDPR, you have the following rights:

Access: Request a copy of the personal data we hold about you.
Correction: Request that we fix inaccurate information.
Deletion: Request that we erase your data (the "Right to be Forgotten").
Withdraw Consent: Opt-out of marketing communications at any time.

To exercise these rights, please contact us at customerservices@PrismG.co.uk.

6. Data Retention and Security

We retain your personal information only for as long as necessary to provide you with our services and as required to comply with our legal obligations. We employ industry-standard security measures (SSL encryption) to protect your data during transmission.

7. Cookies

We use cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings.

8. Contact Us

If you have questions about our privacy practices or wish to lodge a complaint, please contact:

PRISM GAME STUDIOS LTD Email: customerservices@PrismG.shop