Refund policy

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Refund & Return Policy

At PRISM GAME STUDIOS LTD, we strive to provide a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a transparent return process in accordance with UK consumer law.

1. Return Window

You have 30 days from the date your item was delivered to request a return. After 30 days, we unfortunately cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging (unopened or unsealed only for inspection).

  • All included accessories, manuals, and bonus items must be returned.

  • A valid receipt or proof of purchase is required.

Items not eligible for return:

  • Items showing clear signs of use or customer-inflicted damage.

  • Downloadable software products or Gift Cards.

  • Sale or clearance items (where applicable under statutory law).

3. How to Initiate a Return

To start a return, please contact our support team:

  • Email: customerservices@PrismG.co.uk

  • Subject Line: Return Request – [Your Order Number]

Please provide a brief description of the reason for the return. If the item is damaged or faulty, please attach clear photos of the issue. Note: Returns sent back without prior authorization will not be accepted.

4. Return Shipping & Costs

  • Faulty or Damaged Items: If the product is defective or incorrect, PRISM GAME STUDIOS LTD will cover the return shipping costs. We will provide a prepaid return label via email.

  • Change of Mind: If you are returning an item because you no longer want it, you are responsible for paying the return shipping costs. Shipping costs are non-refundable.

5. Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery. we will evaluate the issue and make it right with a replacement or a full refund.

6. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • Approved Refunds: The credit will automatically be applied to your original method of payment.

  • Timeline: Most refunds are processed within 10 business days. Please note that your bank or credit card company may take additional time to post the transaction to your account.

7. Statutory Rights (UK & EU)

In accordance with the Consumer Contracts Regulations, customers in the UK and EU have the right to cancel their order within 14 days of delivery for a full refund, regardless of the reason, provided the goods are handled with reasonable care.

Contact Information

PRISM GAME STUDIOS LTD Company Number: 16302960 Email: customerservices@PrismG.shop Phone: +44 2036338475